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Fleet Tracker FAQs


Why should I consider purchasing a GPS Fleet Tracking solution?

Whether you are a small business owner or the manager of a large fleet for a regional or national enterprise, your business will benefit greatly from the visibility and control GPS tracking will give you over your field operation. As the saying goes, you can’t manage what you can’t measure. GPS fleet tracking gives you the intelligence you need to better manage your business.

How will this benefit my business?

GPS tracking will benefit your business in many key areas.

1. Reduce expenses
Controlling mileage and fuel consumption
Accurately measure number of hours worked

2. Improve productivity
Better routing and dispatching
Streamlined job management.

3. Mitigate risk
Monitor your fleet’s speed, stops, and location
Control certain behavior

Given the number of competing companies in this industry, why should I go with Quantum’s products and services?
Quantum GPS offers one of the most complete lines of GPS tracking and fleet management solutions on the market today. By hand-picking the latest in device technology and combining it with our state- of-the-art mapping software Quantum can offer you a truly professional-grade system at an unbeatable price. You’ll work directly with one of our friendly and knowledgeable GPS specialists to help you find the right solution for your unique business requirements.

I’m interested in the benefits of the technology; will Quantum’s GPS tracking solutions be time-consuming and difficult to learn how to use?
No, not at all. Our solutions are designed to save you time and money. A Quantum GPS specialist will work with you every step of the way—from finding the right device for your business to providing complimentary web-based training on how to use the mapping platform.

My crews go on routes across areas of the country with minimal or no effective cellular phone infrastructure (“dead spots”), how will this impact my tracking capability?
The first thing to remember is that data coverage is typically much better than voice coverage. So in many cases, even though you might drop a phone call in a certain location, you will not necessarily lose the ability to transmit data in the same place. But if you do in fact lose connection with the cellular networks, thereby affecting the device’s ability to transmit its GPS data, the device will store, or log, that data until a connection is re-established, whereupon it will push forward all the saved data. In this way you will still be able to report on all activity, even if the vehicle passes through a dead zone.

My crews cross over into Canada, Mexico and/or other countries. Will this interfere with my ability to follow and manage my fleet?
No, Quantum’s GPS fleet tracking solution can work seamlessly across international borders.

My business only has a handful of vehicles that I manage; will I still see real benefits?
Yes, whether you have a fleet of 3 vehicles, 30 vehicles or 300, you will still realize savings of 10-20 percent and benefit from better visibility and control over your field operation.

My crews only make stops or service a small geographic area; does active GPS tracking still make sense for my business?
Yes. Your team, although operating within a small geographic area, is still on the road all day and logging many miles. So no matter how far away they drive from the office or yard, you’ve still got a field operation with heavy costs and employees that are no longer under direct supervision.

Can you explain which monthly subscription plan is best for my business?
Quantum offers multiple subscription plans, one of which is right for you. By working with your assigned GPS specialist we’ll help you determine whether your business needs the Professional, Standard or Economy plan.

Are there going to be any hidden charges or fees?
No, there are no hidden fees or additional charges ever.

Software Platform FAQs


How secure is your web-based platform?

The Quantum platform was designed from the ground up with security in mind. We have combined traditional security methods along with the latest technologies to create a secure, yet flexible and configurable tracking environment. With security features like encrypted communications, secured user authentication, permission enforcement, and user session logins and expiration, you can be sure that your data is safe and secure.

I need a platform that will be customizable to my business’ specific needs. Will Quantum’s platform be versatile enough to satisfy my specific needs?

Yes. Not only does the Quantum platform allow for easy integration with other systems, but we offer an intuitive user interface with many features allowing you to manage and control everything from custom alerts and reports to account administration.

Law Enforcement & Government Tracking Solutions FAQs


Are the tracking solutions you offer of sufficient quality for law enforcement and government applications?

Yes. Quantum’s GPS tracking solutions are used by Federal, State and Local authorities and have proven invaluable in the success of both covert and overt operations around the country. Many of our systems also meet standards required by the U.S. Military.

Our agency would need many tracking units. How scalable are your tracking solutions?

Quantum’s system is capable of handling thousands of units on one account. We give you the tools you need, such as the ability to create multiple groups, to effectively manage such a large operation.

Asset Tracking FAQs


If my asset travels inside a cargo container, will this impact my tracking capability?

There are many factors, such as location and environment, which can affect the ability of a GPS

tracker to transmit its location data. Quantum offers specific solutions designed to meet the unique requirements of tracking assets globally. We have systems that will work virtually anywhere in the world and others that will track even if buried inside a metal container. To learn more just ask to speak with a GPS specialist.

Is the battery life of your GPS devices sufficient for asset tracking?

Yes, Quantum carries devices that can last as long as 7 years in the field.

Employee/Personnel Tracking FAQs


If I obtain a tracking solution for my business, will my employees feel uncomfortable and view this as “Big Brother” watching over them?

Although some employees may view this technology in a negative way, the truth is that companies adopt GPS technology to protect their employees. Not only are they protecting their workers in a physical sense by ensuring a quick response in the case of an emergency, but by using GPS to cut costs and improve efficiencies they are also protecting their employees’ jobs and ensuring the health and competitiveness of the company for all.

If my company already has a good security team that looks after our mobile workforce, why should I consider getting an additional tracking service?

The additional level of visibility and intelligence that our GPS trackers can give your security team will help them be that much more effective at doing their jobs. And when it comes to protecting a company’s assets, there are none more important than the human kind.

Children & Elderly Tracking FAQs


What happens when my loved-one goes inside buildings or other areas without a direct satellite line-of-sight?

Depending on the type of GPS device he/she is carrying you may in fact lose the ability to track them when they go indoors. Quantum sells personal GPS tracking devices designed to continue tracking in precisely this type of obstructed environment. With our Assisted-GPS systems you’ll never lose track of what’s most important to you.

My child suffers from a medical condition or disability, do you have a tracking solution for him/her?

Yes, we offer a number of different tracking solutions that can be used to monitor individuals with medical conditions. Just ask to speak with one of our GPS specialists and we’ll show you how each of our devices can be used to protect the ones you love and give you peace of mind.

Outdoor & Recreation GPS Tracking FAQs


I enjoy going on extreme hiking trips into the middle of nowhere, will your satellite messengers still be able to broadcast messages?

SPOT works around the world, including virtually all of the continental United States, Canada, Mexico, Europe and Australia, portions of South America, Northern Africa, and North-Eastern Asia and hundreds or thousands of miles offshore of these areas.

Where should I go for questions I have about SPOT’s annual service plans?

Spot Basic Service Plans is committed to providing top-of-the-line GPS Tracking Solutions that are tailored to the needs of all of our clients. We specialize in Fleet Management, Asset Tracking, Employee Tracking, Personal Tracking for Children and the Elderly, Outdoor Tracking and GPS Tracking for Law Enforcement and Government. Whether you are a parent who is looking for the added security of a Child Locator or a government official in need of an Active GPS Tracking Device, JustGPSTracking has a solution for you.

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